Use Policy

Please read carefully.

The conditions of Use of the Service.

1.- AFTER YOUR PURCHASE

Accounts usually take a few minutes to be activated by the support team, however depending on availability, it could take up to 24 hours to activate. An email containing your username and login will be sent after your account has been activated, in case you do not contact the support team.

2.- LIMITATIONS

The accounts are for 1 client, for 3 simultaneous devices, in 1 Address (Home). The misuse of accounts, or resale of lines to different clients, in different addresses (IP's) is not allowed, so it could be deleted from the system, due to abuse of these conditions, without the right to claim or refund payments. . This condition also applies to clients who share their service with other addresses. We monitor the service connections by IP, if it is detected that you have violated this condition, your account will be deleted without the right to claims.

If you purchase a license for an Application, said license is associated with the unique identification of your device called MAC ADDRESS, which cannot be changed. Therefore, a license is exclusive to 1 device and cannot be changed, replaced, modified or moved to another device.

3.- CREATION OF USERS

It is very important for the overall security of the platform that we all contribute by creating secure USER names and PASSWORDS.

What is indicated for the creation, for both, is to use Alpha Numerical characters, that is, “Letters” and “Numbers” mixed.

Our recommendation is to create Users in the following way:

User: FirstNameLastName (Where the initial letter is capital for both).

Password: Leave blank so it is generated automatically. (Alpha-numeric, at least 8 characters).

NOTE: You cannot use special characters such as ñ – # – @ – %, or others similar, it is not allowed to use “Spaces” between characters, nor “Tildes”.

ATTENTION: Our Security Personnel carries out routine verifications so that this is fulfilled, users who have extremely simple credentials will be eliminated without the possibility for the reseller to recover that or those credits. In the event that a reseller insists on creating simple credentials, and putting the Platform at risk, both in demos and final accounts, they will be eliminated without any right to claim.

4.- SUPPORT

We offer 24x7 support for the duration of your subscription by email to email pay@alftechsolutions.com. Email support may take up to 12 hours to receive a response.

We also offer live support through WhatsApp Web at +1 236-702-1555 during working hours from 12:00 to 00:00, except Saturdays, Sundays and holidays, when said hours may be reduced.

5.- CONTENT – AVAILABILITY

No Video Streaming service is guaranteed 100%, we work daily to ensure that this percentage is raised to the maximum, however, maintenance windows, unexpected events of security updates or unavailability of a server, as well as service interruptions, may occur. This is part of global computer systems, so it is understood that by subscribing, you accept these terms of service.

We strive to keep these Off Line times to a minimum, but we do not guarantee 100% uptime. Regarding live TV channels, there are events that are attributed to the service provider or source problems. In the channels, the urls are also updated, so they may also suffer from intermittency or momentary unavailability. To minimize this, there are usually 2 options for the same channel on the platform, we work to minimize this as well.

We reserve the right to change, modify or eliminate content on the platforms, this is due to availability of sources, protected content, maintenance, updates, etc.

6.- MAINTENANCE – SECURITY – REPAIRS (ACTIONS)

We reserve the right to put the platform and/or its servers in Update and/or Maintenance for security or technical reasons, without prior notice or on a scheduled basis. If a scheduled maintenance has an estimated work time, either in hours or days, it will be announced through our information channels. But if it is an emergency maintenance and there are no fixed times, only the timely information will be delivered once the tasks have been completed.

We will not offer individual or personalized notifications to any specific seller or client, the information in this regard will be for everyone at once, through the indicated information channel. The platform's information channels are delivered to all sellers at the beginning of their accounts.

7.- REQUIREMENTS

To implement the system, you must have previously installed an application on your device, if you do not have knowledge of this, our support team will assist you and guide you in this.

You must have a compatible device and INTERNET with a stable download speed of at least 25 MB. A speed of 50 Mbps is recommended on the device you are using. A device with available memory and sufficient hardware is required.

If your Internet provider is blocking or blocks the streaming transmission, you must contact them and strongly request that they enable the possibility of viewing this type of content, it is not our responsibility if this happens in any case and it does not obligate us to do so. refunds due to this situation.

8.- REFUNDS

We do not make refunds for problems outside the system or for events detailed in the item “CONTENT – AVAILABILITY”. Partial refunds are allowed within the first 1 day of purchasing a subscription. After 1 day, partial refunds are granted on a case-by-case basis. If a refund is given after 1 day, it will be based on the number of days remaining on the subscription. A processing fee will also be deducted from the partial refund associated with staff costs, account creation, uploading content to applications and remaining days. All this except the tax depending on each country. Refunds may take up to 45 business days.

9.- MUTUAL RESPECT

Our commitment to good service, cordiality and respect is clearly expressed in these conditions of use of the service. Our team strives daily to offer the best service and availability to our clients.

It is important that in communication with our agents, the same commitment to cordiality and respect is expressed. Failure to comply with this commitment entitles us to suspend and/or delete the client's account for violation of this clause, depending on the severity of the fault, the procedure will be determined.

11.- FINAL AGREEMENT

It is important that you understand these terms because using our services means you accept them. Violations of these terms will result in the ban and suspension of the account and NO REFUND, except in justified cases subject to study in this regard. Said refund may take up to 180 days.

The Client is aware of these Use Policies for the service, in addition to agreeing and abiding by the rules described here.

12.- CHANGES IN POLICIES

These conditions of use of the service or usage policies may be modified, updated or supplemented as new reasons arise. We reserve the right to update these conditions, which must be consulted periodically by Customers or whenever they have questions regarding the policies.